Thank you for considering our support team for assistance. Before opening a support ticket, we kindly request that you visit our frequently asked questions page. We have compiled a comprehensive list of common questions along with helpful video tutorials, which may already address your concern. However, if you are still experiencing difficulties after reviewing this resource, please do not hesitate to open a support ticket, and our team will be happy to assist you further. We appreciate your cooperation and look forward to resolving your issue promptly. click Here